Florist Success Manager
Get every new shop live in a week and make sure they see real results every month.
Apply nowAbout the role
Florists don't want software training. They want it to just work. You'll get each shop set up, connect their channels, teach their AI about their business, and check in until they can't imagine running the shop without it. You'll turn what you learn into help articles and product fixes.
What you'll do
- Onboard new shops by phone, text and in person, and get them to their first result fast
- Answer owner questions the same day, and spot problems before they do
- Read the monthly results with each owner and suggest the next job to turn on
- Write short help guides and report the patterns you see to the product team
What you bring
- 2+ years in customer success, account management or support for small businesses
- Patience with owners who don't love technology, and the instinct to fix the root cause
- Organized: you track every promise and close every loop
Nice to have
- Experience in a flower shop, event business or retail
- Bilingual English/Spanish
What success looks like
In 90 days: every new shop live within 7 days and a help center the team actually uses.
About Gold Rose
Gold Rose sends independent flower shops more orders through the Gold Rose Network, and offers Gold Rose AI: an AI employee that answers customers, follows up and handles the busywork, always with the owner's OK. We're based in Orange County, California, and launching with founding florists ahead of Valentine's Day 2027. Gold Rose AI is a trade name of Alterra Holdings LLC.